BRIDAL FAQs
Your questions
answered
A few things to know before choosing your display gown.
Have another question? Contact us ↗
What is a display gown?
Our display gowns are hand-selected designer dresses from our boutique collections, never owned by a bride. They have been on display and may have been tried on in the salon. You purchase the exact gown, off the rack.
Am I buying the exact gown?
Yes. You’re purchasing the available display gown itself. Review that gown’s size, measurements and condition before choosing it.
Should I choose my usual dress size?
Bridal sizes vary by designer and can differ from everyday clothing sizes. Compare your bust, waist and hip measurements with the designer’s chart, then check the exact display gown’s measurements.
How do I measure myself at home?
Use a soft tape around your fullest bust, natural waist, and fullest hips and bottom. Keep it level without squeezing, and measure twice. You can add your measurements on the dress page as an optional fit reference.
Follow our illustrated measuring guide ↗Will I need alterations?
Your gown may need adjustments for fit or length. If you’re unsure about the fit, consult an alterations specialist before buying. Whether a gown can be let out depends on its construction and available seam allowance.
What condition will my gown be in?
Check the exact gown’s condition before purchasing, including any signs of wear, repairs or previous alterations. Contact us with the gown’s name or item number if you’d like more detail.
Ask about a gown ↗Will my gown be professionally cleaned?
We arrange professional cleaning before your gown comes home. Contact us to confirm the timing for your chosen gown.
Can I try on a gown before buying?
Contact us with the gown’s name to ask about its current availability and try-on options before making plans to visit.
Ask about trying on a gown ↗Will I have to wait for my gown to be made?
You’re choosing an existing display gown, so a new gown does not need to be made. Allow time for cleaning, any delivery and alterations. Confirm the timing for your chosen gown before purchasing.
What should I know about returns and shipping?
Review the current return and shipping policies before ordering. If anything is unclear, contact us to confirm return or exchange eligibility and the delivery options, costs and timing for your gown.
Ask before placing your order ↗